Return and Exchange Policy

Welcome to our website! We want you to be completely satisfied with your purchase. If you are not entirely happy with your product, we are here to help. Please review our return and exchange policy below.

1. Returns

We accept returns within 30 days of receiving your item. To be eligible for a return, your item must be unused and in the same condition that you received it, including the original packaging.

Return Process:

- Contact our customer service to obtain a Return Merchandise Authorization (RMA) number.

- Send the item back with your receipt, original packaging, and RMA number.

2. Exchanges

If you need to exchange an item, you can do so within 30 days. We will exchange your item for the same product or another item of equal value, subject to availability.

Exchange Process:

- Contact our customer service to obtain an Exchange Authorization (RMA) number.

- Send the item back with your receipt, original packaging, and RMA number.

3. Refunds

Once we receive your return, we will inspect the item. If the return is approved, we will process your refund within 14 business days. The refund will be issued to your original method of payment.

4. Exceptions

Certain items are non-refundable and non-exchangeable, such as:

- Used earphones

- Sale items

- Custom products

5. Customer Support

If you have any questions about our return and exchange policy, please contact our customer service team.

Contact Information:

- Email: [email protected]

- Phone: +13220931905